RETURN POLICY
EXCHANGE
US DOMESTIC ORDERS
We offer one free exchange per order for a different size, color, or style. To request an exchange, please email support@sokoishop.com
Please note the following terms:
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Exchanged items are eligible for return for store credit only, subject to an $8.00 return fee.
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Returned items must be shipped within 5 business days after your exchange request is approved and the return shipping label is sent.
INTERNATIONAL ORDERS
We do not offer exchange for International orders due to shipping and custom clearance complexity.
RETURN
US DOMESTIC ORDERS
You can return your order within 14 days of receiving your package. Returned items must be shipped within 5 business days after your return label is issued.
To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached. Items showing signs of wear, pet hair, or odors (such as perfume or essential oils) will not be accepted.
Return Options & Fees:
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Store credit refund : Returns are free. Please email support@sokoishop.com to initiate your request.
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Original payment method refund: A $8.00 return fee will be deducted from your refund.
Additional Policies:
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Large orders return : Returns exceeding $700 (return item total before discounts and tax) are subject to a 10% restocking fee, which will be deducted from your refund. This is due to the high cost associated with shipping, fulfilling and restocking large orders.
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Late Returns: Items returned more than 30 days after return approval will be issued store credit instead of a refund to the original payment method.
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Final Sale & Gift Cards: Final sale items and gift cards are non-returnable.
TO START A RETURN
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Click Return Request.
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In the email field, enter your email address and then click Continue. Enter the six-digit verification code that is sent to your email.
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Click the order that you want to submit the return for. If your order has more than one item, then select the item that you want to return.
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Select a return reason and add a note for the store.
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Click Request Return.
Once your return request is approved, you will receive an email with shipping instructions and a return shipping label. Items sent back to us without first requesting a return will not be accepted.
If you have any question regarding your return, please email us at support@sokoishop.com
INTERNATIONAL ORDERS
You can return your order within 14 days of receiving your package. Returned items must be shipped within 5 business days after the return label is issued.
To be eligible for a return, items must be unworn, unwashed, and in their original condition and packaging with all tags attached. Items showing signs of wear, pet hair, or odors (such as perfumes or essential oils) will not be accepted.
Please note that we do not provide return shipping labels for international returns; international customers are responsible for shipping items back using their preferred carrier.
Original shipping fees, taxes, and duties are non-refundable. Additionally, any fees incurred to receive your return will be deducted from your total refund.
Additional Policies:
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Large Orders return : Returns exceeding $700 (return item total before discounts and tax) are subject to a 10% restocking fee, which will be deducted from your refund. This is due to the high cost associated with shipping, fulfilling and restocking large orders.
-
Late Returns: Items returned more than 30 days after return approval will be issued store credit instead of a refund to the original payment method.
-
Final Sale & Gift Cards: Final sale items and gift cards are non-returnable.
To request return, please email us at support@sokoishop.com
DAMAGES AND ISSUES
Please inspect your order upon delivery. If any items are missing, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
REFUNDS
We process returns within 5 business days of receipt. You will receive an email notification once your refund has been processed. Please note that it can take up to 10 business days for your bank or credit card company to process and post the funds to your account.
If it has been more than 15 business days since you have received a refund notification and you have not received your refund, please contact us at support@sokoishop.com