RETURN POLICY
EXCHANGE
DOMESTIC ORDERS
We offer free shipping for exchanges and items can only be exchanged one time per order.
If you want to exchange your order for different size/color/products, please email to hello@sokoishop.com. We'll assist your exchange request as soon as possible.
Return items must be shipped out within 5 business days after the exchange request is approved and the return label is sent.
INTERNATIONAL ORDERS
We do not offer exchange for International orders due to shipping and custom clearance complexity.
RETURN
DOMESTIC ORDERS
You can return your order within 14 days after receiving your package and return items must be shipped within 5 business days after the return request is approved and the return label is sent.
To be eligible for a return, your item must be in the same condition that you received it - unworn and unwashed with tags. Any signs of wear, pet hair or smells from essential oils and perfumes, will NOT be accepted for return/exchange.
Original shipping cost is not refundable and we charge $8.00 return shipping fee. This amount will be deducted from your refund. If your order was delivered by free shipping, $16.00 return shipping fee will be deducted from your refund for round trip shipping.
* For large returns over $1,000 may be subject to a 15% restock fee and this fee will be deducted from the refund.
* Final Sale items and Gift Cards can not be returned.
TO START A RETURN
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Click Return Request.
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In the email field, enter your email address and then click Continue. Enter the six-digit verification code that is sent to your email.
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Click the order that you want to submit the return for. If your order has more than one item, then select the item that you want to return.
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Select a return reason and add a note for the store.
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Click Request Return.
If your return request is approved, you will receive an email with shipping instruction and a return shipping label.
Items sent back to us without first requesting a return will not be accepted. If you have any question regarding your return, please email us at hello@sokoishop.com
INTERNATIONAL ORDERS
You can return your order within 14 days after receiving your package. To be eligible for a return, your item must be in the same condition that you received it - unworn, unwashed with tags and with the original shipping package. Any signs of wear, pet hair or smells from essential oils and perfumes, will NOT be accepted for return.
For international returns, we do not provide return shipping labels. International customers are responsible to return the package back to us using their preferred carrier.
Please note that original shipping fee, taxes and duties will not be refunded. Additionally, any fees incurred by us to receive a returned package will be deducted from your refund.
To request return, please email us at hello@sokoishop.com
* For large returns over $1,000 may be subject to a 15% restock fee and this fee will be deducted from the refund.
* Final Sale items and Gift Cards can not be returned.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sokoishop.com.
We love each of you so much and appreciate your support of SOKOI. These policies are designed to get our product into your hands as quickly and unaltered as possible, while ensuring that we do not increase our costs of doing business and can maintain the same retail prices for our collection.